Last Updated: September 9, 2026

At Elovia Fitness Gear, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our online store.

By using our website or placing an order, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you visit our store, place an order, contact us, or otherwise interact with our website, we may collect certain information.

Information You Provide

This may include:

• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and purchase information
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us

We only request information that is reasonably necessary to provide our products and services.

Information Collected Automatically

When you browse our website, certain information may be collected automatically, such as:

• IP address
• Browser type
• Device type
• Operating system
• Pages viewed
• Referring website
• General website usage information
• Cookies and similar technologies

This information helps us understand how visitors use our website and improve the shopping experience.

2. How We Use Your Information

We may use the information we collect to:

• Process and fulfill your orders
• Process payments through our payment providers
• Arrange shipping and delivery
• Send order confirmations and updates
• Provide customer support
• Respond to questions and requests
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Maintain the security of our website
• Comply with applicable legal obligations
• Send promotional communications where permitted and where you have provided appropriate consent

We do not sell your personal information as a product.

3. Payments

Payments made through our store may be processed by third-party payment providers.

We do not need to store your complete payment card details on our own systems. Payment information may be collected and processed directly by the payment provider according to its own privacy policy and security practices.

4. Cookies

Our website may use cookies and similar technologies.

Cookies help us:

• Keep the website functioning properly
• Remember certain preferences
• Understand how visitors use our website
• Improve website performance
• Provide relevant marketing and advertising where applicable

You may be able to control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

5. Shopify

Our online store is powered by Shopify, which provides the e-commerce infrastructure that allows us to sell our products online.

Shopify may process information about your visit, purchases, and interactions with our store in accordance with its own privacy practices.

You can learn more about how Shopify handles personal information through Shopify's privacy documentation.

6. Sharing Your Information

We may share necessary information with trusted third-party service providers who help us operate our business.

These may include:

• Payment processors
• Shipping and delivery providers
• E-commerce and website providers
• Analytics providers
• Customer support services
• Marketing and advertising providers, where applicable
• Fraud prevention and security services

These providers receive information only where reasonably necessary to perform their services.

We may also disclose information where required by law, legal process, governmental request, or where necessary to protect our rights, customers, or business.

7. Marketing Communications

If you subscribe to our marketing communications, we may send you information about:

• Elovia Fitness Gear products
• Special offers
• Promotions
• New products
• Store updates

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.

Transactional communications, such as order confirmations and shipping updates, may still be sent when necessary to fulfill your order.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders
• Providing customer support
• Maintaining business and transaction records
• Resolving disputes
• Preventing fraud
• Meeting legal, accounting, and regulatory requirements

When information is no longer reasonably required, it may be deleted or securely disposed of where appropriate.

9. Data Security

We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

However, no method of transmitting information over the internet or storing electronic information can be guaranteed to be completely secure.

10. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

These may include the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of certain personal information
• Request restriction of certain processing
• Object to certain uses of your information
• Withdraw consent where processing is based on consent
• Request a copy of certain personal information

Some rights may be subject to applicable legal limitations.

To make a privacy-related request, please contact us using the information below.

11. Children's Privacy

Our website is not intended to knowingly collect personal information from children who are not legally permitted to use online shopping services.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.

13. International Customers

Depending on where you are located and where our service providers operate, your personal information may be processed or stored in countries outside your country of residence.

Where required by applicable law, we will take appropriate measures regarding international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, or applicable legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Elovia Fitness Gear:

Email: eloviafitness@gmail.com
Phone: +44 7988 526811